Once an order is placed, we cannot make changes. This includes item changes, changes to the method of payment, canceling an order, or updating shipping methods. If you would like a different item, you are welcome to place an additional order. Once yo
We are typically unable to change the address on an order once it has been placed but you can reach out to our team, as soon as possible to see if we can intervene. Please note that there is no guarantee that the change can be made. You can also cont
If you forgot to add your discount code to your order, please reach out to our team as soon as possible with the discount! Please note that we are unable to offer promotions outside of the dates listed for the promotion.
All items purchased as part of a sale, deal, or promotion are final sale, no returns or exchanges apply. No additional codes, rewards, or discounts can be used on items part of a sale or promotion. All promotions or sales will have a start and end da
E- Gift cards can be purchased on our website here! After purchasing, you will receive an email with the virtual gift card and instructions on how to use it! If you would like to purchase a physical gift card, feel free to stop by one of our retail l
If you are having trouble tracking or locating your order feel free to contact us under "order trouble". Our team would be happy to assist you!
We do not offer gift receipts or gift notes for online orders at this time! All our orders contain a packing list that does not list prices. However, the retail price of the bags will be included on the tags and, unfortunately, cannot be removed befo
The following terms apply to all Community Member discounts:. Non-Stackable DiscountsThe Community Member discount may not be combined with any other ongoing promotions, discount codes, or special offers. Promotional ParticipationCustomers who wish t