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If you are having trouble tracking or locating your order feel free to contact us under "order trouble". Our team would be happy to assist you!

Where is my order?

Order Help

Quality Assurance

How do I clean my ALOHA?

What is Splash-Proof®?

Is Keep It Light Nylon Splash-Proof®?

Are ALOHA Collection Splash-Proof® items waterproof?

When are new styles added to the website?!

Tote Types

Our Materials

Product Information

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Retroactive Discounts

Promotion & Sale Details

Gift Cards

Gift Notes

House of ALOHA Community Program

Shipping Policy

What type of mail carriers do you ship with?

Having trouble with tracking?

Shipping & Delivery

What is the Frequent Flyer Program?

Do my ALOHA Miles (Points) expire?

How do I access my account if it says I don't exist?

What happens to my Miles if I return an order?

About our Program

How do I earn ALOHA Miles (points)?

I activated my Frequent Flyer account after placing my first order. Did I still earn ALOHA miles?

Can I earn ALOHA miles without purchasing anything?

Can I earn ALOHA Miles for my reviews?

Where are my ALOHA Miles for following ALOHA Collection on Instagram or Facebook?

Do ALOHA Collection gift cards count towards my Frequent Flyer rewards account?

Earning Miles

What can I redeem my ALOHA Miles for?

Can I redeem my miles in combination with a discount code?

Can I apply rewards points to sale items?

Redeeming Miles

Who is eligible for the Buddy Pass?

How do I use the Buddy Pass?

Buddy Pass

Frequent Flyer Program

Return Policy

Exchange Policy

Damaged Items

Return & Exchange Policy

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

ALOHA Store Locations

Shopping in Stores

Where is my order?Updated 14 days ago