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Aloha Collection Help Center

Quality Assurance

How do I clean my ALOHA?

What is Splash-Proof®?

Is Keep It Light Nylon Splash-Proof®?

Are ALOHA Collection Splash-Proof® items waterproof?

When are new styles added to the website?!

Tote Types

Our Materials

Product Information

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Price Adjustment Policy

Where is my order?

I forgot to use my discount code. Can it be applied to my order?

Promotional & Sale Policy

Gift Cards

Gift Notes

Order Help

Shipping Policy

What type of mail carriers do you ship with?

Having trouble with tracking?

Shipping & Delivery

What changed about the program?

Why did my points expire?

What happened to the Points I earned after March 30, 2025?

Do I need to reapply to the program?

A New Era of Rewards is Here

What is the Frequent Flyer Program?

What do I receive by being part of the loyalty program?

When does my credit expire?

What happens to my credits when I return an order?

About our Program

How do I earn Credit?

I activated my account after placing my first order. Did I still earn Credit?

How do I redeem my Credits?

What can I redeem my credits for?

Can I redeem my credits in combination with a discount code or promotion?

Earning and Redeeming Credits

Frequent Flyer Program

Return Policy

Exchange Policy

Damaged Items

What is “Free Returns + Package Protection” Coverage?

Return & Exchange Policy

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

ALOHA Store Locations

Do you offer in store pickups?

Shopping in Stores