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For any questions regarding ALOHA B2B, please reach out to our sales team at sales@aloha-collection.com

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Aloha Collection Help Center

Quality Assurance

How do I clean my ALOHA?

What is Splash-Proof®?

Is Keep It Light Nylon Splash-Proof®?

Are ALOHA Collection Splash-Proof® items waterproof?

When are new styles added to the website?!

Tote Types

Our Materials

Product Information

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Where is my order?

Price Adjustment Policy

I forgot to use my discount code. Can it be applied to my order?

Promotional & Sale Policy

Can I use discount codes or coupons on sale products?

Gift Cards

Gift Notes

Are gift cards valid for use on sale items?

Order Help

Holiday Shipping Timelines

Shipping Policy

What type of mail carriers do you ship with?

Having trouble with tracking?

Shipping & Delivery

What changed about the program?

Why did my points expire?

What happened to the Points I earned after March 30, 2025?

Do I need to reapply to the program?

A New Era of Rewards is Here

What is the Frequent Flyer Program?

What do I receive by being part of the loyalty program?

When does my credit expire?

What happens to my credits when I return an order?

About our Program

How do I earn Credit?

I activated my account after placing my first order. Did I still earn Credit?

How do I redeem my Credits?

What can I redeem my credits for?

Can I redeem my credits in combination with a discount code or promotion?

Earning and Redeeming Credits

Frequent Flyer Program

Return Policy

Exchange Policy

Damaged Items

Are the bags on sale still covered under warranty?

What is “Free Returns + Package Protection” Coverage?

Are sale items eligible for return or exchange?

Return & Exchange Policy

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

ALOHA Store Locations

Do you offer in store pickups?

Shopping in Stores