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For any questions regarding ALOHA B2B, please reach out to our sales team at sales@aloha-collection.com

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Aloha Collection Help Center

Quality Assurance

How do I clean my ALOHA?

How do I unsubscribe from the mailing list or SMS?

Are Keep It Light Nylon and ALOHA Collection products Splash-Proof®?

When are new styles added to the website?!

What is Special Edition?

General Information

Price Adjustment Policy

Promotional & Sale Policy

Gifting & Gift cards

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Can I use discount codes or coupons on sale products?

Order Help

Shipping Methods and Timelines

Having trouble with tracking or your order?

What type of mail carriers do you ship with?

Shipping & Delivery

What is the Frequent Flyer Program?

I activated my account after placing my first order. Did I still earn Credit?

How do I earn and redeem Credits?

Can I redeem my credits in combination with a discount code or promotion?

When does my credit expire?

What happens to my credits when I return an order?

Frequent Flyer Program

Return Policy

Exchange Policy

Damaged Items

What is “Free Returns + Package Protection” Coverage?

Are sale items eligible for return or exchange?

Return & Exchange Policy

ALOHA Store Locations

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

Do you offer in store pickups?

Can retail stores ship items to me?

Looking for a store near you that carries ALOHA Collection?

Shopping in Stores