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ALOHA Collection

Home page of the Aloha Collection Help Center


Aloha Collection Help Center

Quality Assurance

What is the difference between Splash-Proof and Water-Resistant?

What is SPLASH PROOF?

Are ALOHA Collection Splash-Proof Items waterproof?

What are ALOHA Collection Splash-Proof pouches used for?

What makes ALOHA Collection Splash-Proof Items different?

Original Splash - Proof

Is Keep It Light Nylon Splash-Proof?

Keep It Light Nylon

The Carry-On Cooler Tote

The Packable Cooler

Coolers

Our Products

Cancellations

Retroactive Discounts

Address Updates

Pre-Orders

Can I make changes to my order after placing it?

Promotion & Sale Details

How can I tell if my order is lost in transit?

Orders

What is the Frequent Flyer Program?

Do my ALOHA Miles (Points) expire?

Can I use ALOHA Miles on sale items?

How do I access my account if it says I don't exist?

What happens to my Miles if I return an order?

About our Program

How do I earn ALOHA Miles (points)?

I activated my Frequent Flyer account after placing my first order. Did I still earn ALOHA miles?

Can I earn ALOHA miles without purchasing anything?

Can I earn ALOHA Miles for my reviews?

Where are my ALOHA Miles for following ALOHA Collection on Instagram or Facebook?

Do ALOHA Collection gift cards count towards my Frequent Flyer rewards account?

Earning Miles

What can I redeem my ALOHA Miles for?

How do I redeem my ALOHA miles?

Can I redeem my miles in combination with a discount code?

Can I apply rewards points to sale items?

Redeeming Miles

Who is eligible for the Buddy Pass?

How do I use the Buddy Pass?

Buddy Pass

Frequent Flyer Program

Return Policy

Exchanges

Damages

Return & Exchange Policy

Can I use my Frequent Flyer Miles in store?

Can I earn Frequent Flyer Miles with in store purchases?

Can I return my online purchases in store?

Can I purchase a Keep It Light Nylon product in stores?

ALOHA Store Locations

Shopping in Stores

Shipping Policy

Deliveries

Shipping

How do I care for my ALOHA?

How do I care for my Keep It Light Nylon?

Care Instructions

Reversible Tote

Day Tripper Tote

Holo Holo Tote

Zipper Tote

Go-To Tote

Crossbody

Le Tour

Keep It Light Backpack

Keep It Light Weekender

Keep It Light Hip Pack

Bag Types

Mini Pouch

Small Pouch

Mid Pouch

Max Pouches

Cuties

Pouch Guide

All articles

Categories

Our Products

Orders

Frequent Flyer Program

Return & Exchange Policy

Shopping in Stores

Shipping

Care Instructions

Bag Types

Pouch Guide