Changes are coming to our loyalty program! Here’s the quick rundown ✨

A New Era of Rewards Is Coming

About our Program

Earning Miles

Redeeming Miles

Buddy Pass

Send us a chat, and we will follow up with you soon! ✨

Can't find the answer you are looking for? Contact us here, and we would be happy to help 🌺

For any questions regarding ALOHA B2B, please reach out to our sales team at sales@aloha-collection.com

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ACCOUNT

ALOHA Collection

Frequent Flyer Program

Quality Assurance

How do I clean my ALOHA?

What is Splash-Proof®?

Is Keep It Light Nylon Splash-Proof®?

Are ALOHA Collection Splash-Proof® items waterproof?

When are new styles added to the website?!

Tote Types

Our Materials

Product Information

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Price Adjustment Policy

Where is my order?

I forgot to use my discount code. Can it be applied to my order?

Promotional & Sale Policy

Gift Cards

Gift Notes

House of ALOHA Community Program

Order Help

Shipping Policy

What type of mail carriers do you ship with?

Having trouble with tracking?

Shipping & Delivery

What is changing about the program?

When are my points expiring?

What happens to the Points I earned after March 30, 2025?

Will I need to reapply to the program?

What happens if I don't redeem my points in time?

What is the Frequent Flyer Program?

How do I access my account if it says I don't exist?

What happens to my Miles if I return an order?

How do I earn ALOHA Miles (points)?

I activated my Frequent Flyer account after placing my first order. Did I still earn ALOHA miles?

Can I earn ALOHA Miles for my reviews?

Do ALOHA Collection gift cards count towards my Frequent Flyer rewards account?

What can I redeem my ALOHA Miles for?

Can I redeem my miles in combination with a discount code?

Can I apply rewards points to sale items?

Who is eligible for the Buddy Pass?

How do I use the Buddy Pass?

Return Policy

Exchange Policy

Damaged Items

Return & Exchange Policy

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

ALOHA Store Locations

Do you offer in store pickups?

Shopping in Stores