A New Era of Rewards is Here

About our Program

Earning and Redeeming Credits

Send us a chat, and we will follow up with you soon! ✨

Can't find the answer you are looking for? Contact us here, and we would be happy to help 🌺

For any questions regarding ALOHA B2B, please reach out to our sales team at sales@aloha-collection.com

SHOP

🌴 DEALS

ACCOUNT

ALOHA Collection

Frequent Flyer Program

Quality Assurance

How do I clean my ALOHA?

What is Splash-Proof®?

Is Keep It Light Nylon Splash-Proof®?

Are ALOHA Collection Splash-Proof® items waterproof?

When are new styles added to the website?!

Tote Types

Our Materials

Product Information

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Price Adjustment Policy

Where is my order?

I forgot to use my discount code. Can it be applied to my order?

Promotional & Sale Policy

Gift Cards

Gift Notes

Order Help

Shipping Policy

What type of mail carriers do you ship with?

Having trouble with tracking?

Shipping & Delivery

What changed about the program?

Why did my points expire?

What happened to the Points I earned after March 30, 2025?

Do I need to reapply to the program?

What is the Frequent Flyer Program?

What do I receive by being part of the loyalty program?

When does my credit expire?

What happens to my credits when I return an order?

How do I earn Credit?

I activated my account after placing my first order. Did I still earn Credit?

How do I redeem my Credits?

What can I redeem my credits for?

Can I redeem my credits in combination with a discount code or promotion?

Return Policy

Exchange Policy

Damaged Items

What is “Free Returns + Package Protection” Coverage?

Return & Exchange Policy

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

ALOHA Store Locations

Do you offer in store pickups?

Shopping in Stores