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<div data-comp="Markdown" style="margin: 0px; min-width: 0px;"><p style="margin-bottom: 0px; padding-bottom: 8px; line-height: 22px; margin-left: 20px;"><span style="text-decoration:none;" id="isPasted">Credits can only be earned on orders placed after an account has been created. Unfortunately, we&apos;re unable to apply credits to purchases made prior to account creation.</span></p></div>

Credits can only be earned on orders placed after an account has been created. Unfortunately, we're unable to apply credits to purchases made prior to account creation.

I activated my account after placing my first order. Did I still earn Credit?

Frequent Flyer Program

Earning and Redeeming Credits

Quality Assurance

How do I clean my ALOHA?

What is Splash-Proof®?

Is Keep It Light Nylon Splash-Proof®?

Are ALOHA Collection Splash-Proof® items waterproof?

When are new styles added to the website?!

Tote Types

Our Materials

Product Information

Can I change or cancel my order after placing it?

Can I update my address after placing my order?

Price Adjustment Policy

Where is my order?

I forgot to use my discount code. Can it be applied to my order?

Promotional & Sale Policy

Gift Cards

Gift Notes

Order Help

Shipping Policy

What type of mail carriers do you ship with?

Having trouble with tracking?

Shipping & Delivery

What changed about the program?

Why did my points expire?

What happened to the Points I earned after March 30, 2025?

Do I need to reapply to the program?

A New Era of Rewards is Here

What is the Frequent Flyer Program?

What do I receive by being part of the loyalty program?

When does my credit expire?

What happens to my credits when I return an order?

About our Program

How do I earn Credit?

How do I redeem my Credits?

What can I redeem my credits for?

Can I redeem my credits in combination with a discount code or promotion?

Return Policy

Exchange Policy

Damaged Items

What is “Free Returns + Package Protection” Coverage?

Return & Exchange Policy

Can I earn and use my Frequent Flyer Miles in store?

Can I return my online purchases in store?

ALOHA Store Locations

Do you offer in store pickups?

Shopping in Stores

I activated my account after placing my first order. Did I still earn Credit?Updated 4 days ago