Return & Exchange Policy
Return Policy
To start a return for a qualifying order, click here! You will then receive a QR code or label to bring to your local post office.If you opted in and paid for Free Returns + Package Protection when you made your purchase, your return for that order w
Exchange Policy
At this time, we are not currently offering direct exchanges. Customers can instead return any unwanted items for a refund and place a new order directly on our website.
Damaged Items
If an item you purchased from us has become damaged, please contact our team! Make sure to include the order number and a photo of your damaged item in the reach-out. Please refer to our Quality Assurance policy to see if your item qualifies!
Are the bags on sale still covered under warranty?
Items purchased as part of a sale are still covered under our warranty policy. Please refer to our Quality Assurance Policy to determine if your item qualifies.
What is âFree Returns + Package Protectionâ Coverage?
When you opt-in for coverage at checkout, a return shipping label for that order is included, allowing you to return qualifying item(s) in your order for a refund for FREE. If you decide not to buy return coverage, you can still return your items, bu
Are sale items eligible for return or exchange?
Items purchased during a sale will be final sale and can not be returned or exchanged.