# aloha-collection

> Public Help Center articles for aloha-collection.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Quality Assurance](https://help.aloha-collection.com/en-US/quality-assurance-477986.md): ALOHA COLLECTION was born out of a love for travel, adventure, and the ocean. We value friendship and community and consider our customers to be an extension of our ʻohana. If your product does not hold up after your adventures, we would be happy to
- [How do I clean my ALOHA?](https://help.aloha-collection.com/en-US/how-do-i-clean-my-aloha-312041.md): We recommend that you hand-wash with cold water and hang dry. This will help keep the integrity of your ALOHA! You can also clean with a damp cloth, a magic eraser, or a disinfectant wipe. Check out our How to Clean Your ALOHA page for more informati
- [How do I unsubscribe from the mailing list or SMS?](https://help.aloha-collection.com/en-US/how-do-i-unsubscribe-from-the-mailing-list-or-sms-4881736.md): To unsubscribe from our marketing emails, click the ‘unsubscribe’ button at the bottom of the last marketing email you received. To unsubscribe from our marketing text messages, please reply STOP within the text thread. If you need extra assistance p
- [Are Keep It Light Nylon and ALOHA Collection products Splash-Proof®?](https://help.aloha-collection.com/en-US/are-keep-it-light-nylon-and-aloha-collection-products-splash-proof-312040.md): Our Keep It Light Nylon styles are made with technical, water-resistant fabric designed to protect your belongings from everyday splashes and light moisture. Keep It Light Nylon products are coated with Durable Water Repellent (DWR), which helps prev
- [When are new styles added to the website?!](https://help.aloha-collection.com/en-US/when-are-new-styles-added-to-the-website-1096040.md): We release exclusive seasonal collections each year, and once these limited-edition styles are sold out, they will not be restocked! We encourage you to shop quickly before they are gone :). The best way to stay up to date on product restocks is to s
- [What is Special Edition?](https://help.aloha-collection.com/en-US/what-is-special-edition-5415486.md): “Special Edition” products are part of a limited release, so they are available in limited quantities and for a short time. Once it sells out, a restock isn’t always guaranteed.Because of the limited nature of these items, credits and discounts can’t
- [How do I sign up for the mailing list and SMS?](https://help.aloha-collection.com/en-US/how-do-i-sign-up-for-emails-and-sms-5454018.md): To sign up for our marketing emails click here!. To sign up for our SMS, text ALOHA to 30501 :). *By signing up, you agree to receive recurring auto-dialed marketing SMS (including cart reminders; AI content; artificial or prerecorded voices) and our
- [Hello Kitty® x ALOHA Collection](https://help.aloha-collection.com/en-US/hello-kitty-x-aloha-collection-7102679.md): I don’t live in Hawaii, but I am interested in purchasing the Sun Kissed Hello Kitty Collection. Is there another way to purchase this?. Our Sun Kissed Hello Kitty collection is only available for our Hawai’i residents due to licensing restrictions.
- [Price Adjustment Policy](https://help.aloha-collection.com/en-US/price-adjustment-policy-2098263.md): Price Adjustment PolicyAt ALOHA Collection, we’re committed to offering transparent pricing and great value to all of our customers. To ensure fairness and consistency, we do not offer price adjustments or apply promotions retroactively. Mahalo for y
- [Promotional & Sale Policy](https://help.aloha-collection.com/en-US/promotional-and-sale-policy-822255.md): All items purchased as part of a sale, deal, or promotion are considered final sale and are not eligible for return or exchange. Additional discounts, codes, or rewards cannot be applied to promotional or sale items. Each promotion will have a clearl
- [Gifting & Gift cards](https://help.aloha-collection.com/en-US/gifting-and-gift-cards-1280643.md): At this time, we do not offer gift receipts or personalized gift notes for online orders! All orders include a packing list that does not display prices however, retail prices will appear on the product tags and, unfortunately, cannot be removed prio
- [Can I change or cancel my order after placing it?](https://help.aloha-collection.com/en-US/can-i-change-or-cancel-my-order-after-placing-it-821775.md): Once an order is placed, we cannot make changes. This includes item changes, changes to the method of payment, canceling an order, or updating shipping methods. If you would like a different item, you are welcome to place an additional order. Once yo
- [Can I update my address after placing my order?](https://help.aloha-collection.com/en-US/can-i-update-my-address-after-placing-my-order-514245.md): Yes! You'll have 5 minutes after placing your order to update your shipping address. Just head to your order confirmation page, where you'll find a link to make the update — or you can use this link to get started: https://aloha-collection.myshopify.
- [Can I use discount codes or coupons on sale products?](https://help.aloha-collection.com/en-US/can-i-use-discount-codes-or-coupons-on-sale-products-3439408.md): Discount codes or coupons cannot be used in combination with other offers or promotions. Certain sales will allow an extra percentage off a sale order. When this offer is available, it will be shared on our website. HOA members cannot use Frequent Fl
- [How does the HOA Community Member discount work?](https://help.aloha-collection.com/en-US/how-does-the-hoa-community-member-discount-work-1299931.md): HOA Community Members will receive 40% off up to 10 orders, with some product exclusions such as Le Bebe, Special Edition, and Collaboration items. The discount can be used both in-store and online, but it cannot be combined with other promotions or
- [Is the House of ALOHA Community Program still accepting new applications?](https://help.aloha-collection.com/en-US/is-the-house-of-aloha-community-program-still-accepting-new-applications-7640437.md): New community discounts are on the way! Right now, our House of ALOHA Community Program isn't accepting new members — but don't worry, you won't miss a thing. Sign up for our email list to stay up to date!To receive discounts in the meantime, first-t
- [Shipping Methods and Timelines](https://help.aloha-collection.com/en-US/shipping-methods-and-timelines-312042.md): Orders over $300 ship free with Standard Shipping within the USA (Hawaii, Alaska, and the Mainland) after discount codes are applied. Orders under $300 going to Hawaii or Alaska ship with standard shipping at $15.95. Please allow 5-25 business days f
- [Having trouble with tracking or your order?](https://help.aloha-collection.com/en-US/having-trouble-with-tracking-or-your-order-1092040.md): If your order's tracking link has not been updated for 5 business days, your order might be lost in transit. Please reach out to our team with your current shipping address and your order number! We would love to help ✨. Please note: If there are any
- [What type of mail carriers do you ship with?](https://help.aloha-collection.com/en-US/what-type-of-mail-carriers-do-you-ship-with-1088006.md): The carrier for your order will be dependent on the shipping method and delivery location selected. Most orders will be shipped with USPS, DHL, or FedEx. Other carriers may be used depending on your delivery location. If you are shipping to a PO Box
- [Do you offer International shipping?](https://help.aloha-collection.com/en-US/do-you-offer-international-shipping-5739061.md): International shipping is temporarily unavailable at this time. While we don’t have an exact timeline for when it will return, we’re working on it and hope to offer it again in the future. We sincerely apologize for any inconvenience and truly apprec
- [What is the Frequent Flyer Program?](https://help.aloha-collection.com/en-US/what-is-the-frequent-flyer-program-312044.md): The Frequent Flyer program is a new kind of rewards program designed to put you first. It offers VIP access to highly anticipated collections, exclusive perks to enhance your shopping experience, and an easy way to earn rewards—specifically, 5% back
- [I activated my account after placing my first order. Did I still earn Credit?](https://help.aloha-collection.com/en-US/i-activated-my-account-after-placing-my-first-order-did-i-still-earn-credit-312048.md): Credits can only be earned on orders placed after an account has been created. Unfortunately, we're unable to apply credits to purchases made prior to account creation.
- [How do I earn and redeem Credits?](https://help.aloha-collection.com/en-US/how-do-i-earn-and-redeem-credits-312045.md): Earn 5% back in store credit on every purchase! Your credit will be valid for 180 days (6 months) from the date it’s issued. You can also add your Birthday to your account to receive $10 credit on your special day! To do this, log in here, click on “
- [Can I redeem my credits in combination with a discount code or promotion?](https://help.aloha-collection.com/en-US/can-i-redeem-my-credits-in-combination-with-a-discount-code-or-promotion-312056.md): Credit cannot be used in combination with other offers or promotions, and exclusions will apply for limited edition collections.HOA members cannot use Frequent Flyer Credits on orders.
- [When does my credit expire?](https://help.aloha-collection.com/en-US/when-does-my-credit-expire-312046.md): You’ll have 180 days (roughly 6 months) to use your credit before it expires.We’ll send you a reminder email 20 days before expiration, letting you know how many credits you have left so you can use them in time.
- [What happens to my credits when I return an order?](https://help.aloha-collection.com/en-US/what-happens-to-my-credits-when-i-return-an-order-835196.md): The credit you initially earned when placing your order will be deducted from your account once your return is processed. If you used credit to purchase your order, your credits will be reinstated when your return is processed. If you return an item
- [Return Policy](https://help.aloha-collection.com/en-US/return-policy-312061.md): To start a return for a qualifying order, click here! You will then receive a QR code or label to bring to your local post office.If you opted in and paid for Free Returns + Package Protection when you made your purchase, your return for that order w
- [Exchange Policy](https://help.aloha-collection.com/en-US/exchange-policy-405148.md): At this time, we are not currently offering direct exchanges. Customers can instead return any unwanted items for a refund and place a new order directly on our website.
- [Damaged Items](https://help.aloha-collection.com/en-US/damaged-items-312062.md): If an ALOHA Collection item has become damaged, please get in touch with our team! Items purchased as part of a sale are still covered under our warranty policy. Make sure to include the order number and a photo of your damaged item in the reach-out.
- [What is “Free Returns + Package Protection” Coverage?](https://help.aloha-collection.com/en-US/what-is-%E2%80%9Cfree-returns-+-package-protection%E2%80%9D-coverage-2554851.md): When you opt-in for coverage at checkout, a return shipping label for that order is included, allowing you to return qualifying item(s) in your order for a refund for FREE. Items part of a sale or promotion do not qualify for a return. When selected,
- [Are sale items eligible for return or exchange?](https://help.aloha-collection.com/en-US/are-sale-items-eligible-for-return-or-exchange-3439514.md): Items purchased during a sale will be final sale and can not be returned or exchanged.
- [ALOHA Store Locations](https://help.aloha-collection.com/en-US/aloha-store-locations-527580.md): We currently have 7 ALOHA Collection store locations where you can experience the ALOHA in person! Check them out below: Waikīkī - Moana SurfriderEncinitas NewportKāʻanapaliMalibuALOHA Collection at Disney Springs® The LandingHonolulu - Ala Moana Cen
- [Looking for a store near you that carries ALOHA Collection?](https://help.aloha-collection.com/en-US/looking-for-a-store-near-you-that-carries-aloha-collection-4936578.md): Scroll to the bottom of our Store Locations page here to find our Retail Locator. From there, enter your zip code and you will see the closest stores that carry our products!. We recommend calling ahead to confirm that the store has the item you’re l
- [The Honolulu International Airport Retail Location](https://help.aloha-collection.com/en-US/the-honolulu-international-airport-retail-location-5778996.md): The ALOHA Collection store located in the Honolulu International Airport is owned and operated in partnership with iShoppes to bring you the same Splash-Proof® products you know and love for your travel and gifting needs!Here are some frequently aske
- [Can I earn and use my Frequent Flyer Miles in store?](https://help.aloha-collection.com/en-US/can-i-earn-and-use-my-frequent-flyer-miles-in-store-405142.md): Yes! If you are part of our Frequent Flyer program, you can earn and redeem your miles on in-store purchases! Just make sure to have your account email handy by the time you are ready to check out.
- [Can I return my online purchases in store?](https://help.aloha-collection.com/en-US/can-i-return-my-online-purchases-in-store-405144.md): You can return online purchases in store as long as it is within 30 days of the original purchase date and not part of any sale! Items must be unused and in original condition with original tags attached. All you will need is the order number or the
- [Do you offer in store pickups?](https://help.aloha-collection.com/en-US/do-you-offer-in-store-pickups-2077449.md): At this time, we’re unable to offer in-store pickup for online orders, and we’re also unable to process phone orders for in-store pickup. We truly appreciate your understanding and support!
- [Can retail stores ship items to me?](https://help.aloha-collection.com/en-US/can-retail-stores-ship-items-to-me-4898238.md): At this time, our retail locations do not offer shipping. The only way to purchase products from our retail locations is to shop in person.